WE'RE HIRING!
NEW YEAR, NEW JOB?
We are looking for a full time Customer Support and Office Assistant with immediate start.
Do you love helping people, keeping things organised, and being part of a close-knit team? If so, we’d love to hear from you! We are looking for a full time Customer Support and Office Assistant with immediate start.
Metal Clay Ltd is one of the largest metal clay suppliers in Europe, having started in Petra’s guestroom in 2004. We have a huge range of jewellery making and resin tools, materials, and equipment. Whilst having grown lots, we’re still a small family owned company, passionate about top-quality products, and giving top-notch service, which shows in our reviews and customer feedback.
We’re a close and friendly team who look after each other. We sell over 4,000 products - some fab stuff if you’re into crafts and jewellery making, and you’ll get great staff discounts! The Nespresso machine is always on, and the herbal tea selection is fully stocked.
We're ten minutes walk from Wareham train station, with quick train access to Poole, Bournemouth, Dorchester, and Weymouth areas. And of course, there is free parking if you drive.
Working hours: 9.15-16.30 (possibly with some flexibility for the right person)
Starting salary: £12/hour
Please include a cover letter telling us a bit more about you, and why you think this job would be a good fit for you.
YOUR DAILY RESPONSIBILITIES
This is a varied role, but your main tasks are to understand and help our customers via email and phone, support the dispatch team to ensure orders go out on time, and general office/stock support.
-
Email and phone customer support
-
Handling back office aspects of our shipping software and ordering system
-
Managing couriers and shipping providers, solving shipping problems
-
Liaising with suppliers regarding customer queries or product issues
-
Keeping the office, kitchen, and lunch area tidy and organised
OCCASIONAL TASKS YOU MAY BE INVOLVED IN
-
General office admin
-
Stock checks
-
Supporting the stock team with printing requests
-
General support before shows and events. This could involve packing stock, preparing signs, setting up tills. Support in prepping the studio for events, making sure public spaces and tools are clean and things are ready for students and tutors.
-
Back-up support to get orders shipped.
-
Provide admin support for a certification assessment team; receiving applications, communication with tutors and applicants about the process
-
Being a small team, there will be times when you’ll be asked to do other things outside your job role. Our team is flexible and always willing to step outside our roles when needed.
WHAT WOULD MAKE YOU PERFECT FOR THIS ROLE?
-
Attention to detail - this is vital. You see things others miss, and you are accurate and organised in your work.
-
Excellent communication, reading, and writing skills. You can write a clear and professional email (and know how to do this without using any corporate lingo, just friendly proper English). You spot and understand the difference between you’re and your, their and there, and when to use an apostrophe.
-
Experience of dealing with customers via email and phone. You’re able to actively listen, question, and identify frustrations. You know how to calm things down, even if you can’t resolve the problem, and can manage situations before they escalate.
-
You’re computer savvy, a fast typer, comfortable using the internet, and basic office software like Google Docs & Sheets or Excel/Word.
-
You're organised and know how to proactively stay on top of a busy day and a busy inbox, without being distracted or needing managing. You can prioritise your workload and manage your time efficiently. You are able to sometimes jump from one task to another without losing track of where you were.
-
You enjoy independently owning your job and your responsibilities. You take ownership of your tasks and projects , and follow them through to completion without anyone chasing.
-
You are approachable and friendly to customers and colleagues, even on a grey Monday morning, when the internet crashes, and everyone wants your help.
-
You’re calm, focused, and stay positive even under pressure.
In short - we’d like you to be a reliable, positive, independent, and confident worker, who is self-motivated.
Bonus points if you:
-
Have worked in a B2C e-commerce/mail-order company
-
Have experience of FreshDesk or other ticketing systems
-
Have experience of Shipstation or SendCloud
-
Have experience of BigCommerce
-
Know anything about jewellery making, metal clay, or resin.
WHY WOULD YOU LIKE TO WORK WITH US?
-
We’re a friendly caring close team. We come from different parts in life, have different interests and life situations, but we care and look-out for each other.
-
Great staff discounts on creative products
-
Free parking, free coffee and tea (and regularly some sweet or healthier treats)
-
There may be some flexibility on the working hours for the right person
We receive many applications for our positions. It is impossible to interview everybody, and we’re not able to get back to everyone with feedback. We shortlist using your cover letter alongside your CV, so give us as much information as possible to give yourself the best chance. Tell us a bit about who you are and what you enjoy (and don’t enjoy!) at work, not just a list of jobs you’ve done up to now.
Please include a cover letter telling us a bit more about you, and why you think this job would be a good fit for you.
NOTE: We shortlist using your cover letter alongside your CV, so give us as much information as possible to give yourself the best chance. Please tell us a bit about who you are and what you currently enjoy (and don’t enjoy!) at work. We often see applications which are just a list past job roles - give us a feel for why you think our company would be a good fit for you.
